Shipping Policy

U.S.-Only Shipping

We currently ship orders only to deliverable addresses within the United States.

Standard shipping is free on all U.S. orders, with no minimum purchase requirement.

At this time, we do not offer standard delivery to addresses outside the United States.

Order Processing

Orders are generally processed and prepared for shipment within 1–2 business days after the order is accepted.

Processing times do not include weekends or U.S. federal holidays.

During periods of unusually high order volume, severe weather, or other circumstances beyond our reasonable control, processing may take longer. If a significant delay is expected, we will make reasonable efforts to provide an update.

Standard Shipping Transit Time

After an order has been shipped, standard carrier transit is generally estimated at 4–6 business days.

The estimated transit time begins after the order has been dispatched and does not include order processing time.

Actual delivery times may vary depending on the carrier, destination, weather conditions, peak-season volume, address-related issues, or other circumstances outside our control. Carrier estimates are not guaranteed delivery dates.

For example, an order may generally require 1–2 business days for processing plus approximately 4–6 business days of carrier transit.

Tracking Information

Once your order has been dispatched, we will send a tracking number to the email address provided with your order.

Tracking information may not appear immediately after the tracking number is issued. Please allow the carrier some time to receive and scan the package before the first tracking event becomes available.

You can use the tracking information to monitor the shipment's progress and estimated delivery.

Delivery Address

Please provide a complete and accurate U.S. delivery address when placing your order.

Customers are responsible for providing an address where the carrier can reasonably deliver the package. If you need to correct an address, please contact us as soon as possible before the order ships.

Once an order has shipped, we may not be able to change the delivery address. Any additional costs or delivery issues resulting from an incorrect or incomplete address may depend on the circumstances and carrier requirements.

Delayed, Lost, or Undelivered Packages

If tracking shows that a package has been delayed, please allow reasonable additional time for the carrier to complete delivery, particularly during severe weather, holidays, or periods of high shipping volume.

If a package is marked as delivered but you cannot locate it, please first check the delivery location and with other members of your household or building, where applicable. You may also contact the carrier for additional delivery information.

If you believe a package has been lost or there is another delivery problem that cannot be resolved with the carrier, please contact us with your order number and tracking information so that we can review the situation.

Damaged, Incorrect, or Incomplete Deliveries

Please contact us as soon as reasonably possible if your package arrives damaged, contains an incorrect item, or is missing an item or component.

When appropriate, we may request photographs of the package, shipping label, and affected items to help us investigate the issue with the carrier or our fulfillment team.

For confirmed product or fulfillment issues, please refer to our Refund Policy for the applicable return, replacement, or refund process.

Order Cancellation

You may request cancellation of an order before it has shipped.

Because orders may be processed quickly, please contact us as soon as possible if you need to cancel an order.

Once an order has shipped, it cannot be cancelled through the cancellation process. Any applicable return or exchange will be handled according to our Refund Policy.

Taxes

Applicable sales tax and other legally required charges are collected at checkout when required by applicable law.

The final amount payable will be shown before you complete your purchase.

Contact Us

If you have questions about shipping, order processing, tracking, delivery, or an address issue, please contact our customer care team.

Store: Crocktore
Website: crocktore.shop
Email: support@crocktore.shop
Phone: (907) 568-3417
Business & Return Address:
3243 Montclaire Court
Anchorage, AK 99503
United States

Customer Care Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Anchorage