Frequently Asked Questions

The answers below provide a quick guide to common questions about Crocktore. For complete terms and conditions, please refer to the applicable store policies.

What does Crocktore sell?

Our catalog may include slow cookers, multicookers, electric lunch boxes, food warmers, sous vide appliances, and other practical kitchen and food-preparation products.

Product listings provide the most specific information about individual products, including specifications, compatibility, care, and applicable safety guidance.

Do you ship outside the United States?

No. We currently ship only to deliverable addresses within the United States.

Standard shipping is free on all U.S. orders.

How long does delivery take?

Orders are generally processed and prepared for shipment within 1–2 business days.

After dispatch, standard carrier transit is generally estimated at 4–6 business days.

These are estimated timeframes rather than guaranteed delivery dates. Carrier delays, severe weather, peak shipping periods, address issues, and other circumstances may affect actual delivery.

Will I receive tracking information?

Yes. A tracking number is generally provided after your order has been dispatched.

The carrier may need some time to receive and scan the package before the first tracking event appears.

What is your return policy?

Eligible purchases may generally be returned or exchanged within 30 days of delivery, subject to the conditions and exclusions in our Refund Policy.

Please contact customer care before sending a return so that we can provide the appropriate return instructions.

Do I have to pay for return shipping?

For eligible change-of-mind returns, we provide a prepaid return shipping label and cover the applicable return shipping cost.

We also cover return shipping for confirmed issues such as products that arrive damaged, defective, incorrect, or incomplete.

Are any items excluded from change-of-mind returns?

Yes. Certain items are generally excluded from discretionary change-of-mind returns, including:

  • Custom-made or personalized products

  • Clearance or Final Sale items

  • Gift cards

  • Opened items that cannot reasonably be returned for hygiene or health-protection reasons

These exclusions do not limit applicable remedies for damaged, defective, incorrect, or incomplete orders.

When will my refund appear?

Approved refunds are issued to the original payment method after the applicable return has been received and reviewed.

After the refund is issued, please generally allow 5–10 business days for your payment provider or financial institution to post the funds to your account.

Actual posting times may vary.

Can I cancel my order?

You may request cancellation before the order has shipped.

Because orders may be processed quickly, please contact us as soon as possible if you need to cancel an order.

Once an order has shipped, the applicable return or exchange process in our Refund Policy applies.

What currency do you use?

Our checkout and completed charges are generally processed in U.S. dollars (USD).

Which payment cards can I use?

Depending on the transaction and payment methods available at checkout, we may accept eligible cards from networks including:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Diners Club

  • Discover

Payment remains subject to authorization by the applicable card issuer or payment processor.

How are taxes handled?

Applicable sales taxes and other legally required charges are collected at checkout when required by applicable law.

The final amount, including applicable taxes, is displayed before you complete your purchase.

What should I do if my package arrives damaged or something is missing?

Please contact customer care as soon as reasonably possible and provide your order information.

Depending on the situation, we may request photographs of the package, shipping label, or affected product to help us investigate the issue.

For confirmed damaged, defective, incorrect, or incomplete orders, we will provide the applicable resolution under our Refund Policy.

Where can I find product safety and care information?

Please review the individual product listing, product labels, included instructions, and manufacturer guidance for the specific product.

Operating, cleaning, maintenance, compatibility, and safety requirements may vary between models.

How can I contact Crocktore?

For questions about products, orders, shipping, payments, cancellations, returns, exchanges, or refunds, please contact our customer care team.

Store: Crocktore
Website: crocktore.shop
Email: support@crocktore.shop
Phone: (907) 568-3417
Business & Return Address:
3243 Montclaire Court
Anchorage, AK 99503
United States

Customer Care Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Anchorage