Payment Policy

1. Currency and Checkout

All prices displayed on the Crocktore website, checkout totals, and completed charges are generally denominated and processed in U.S. dollars (USD).

The final amount payable, including applicable taxes and any other charges shown at checkout, will be displayed before you complete your purchase.

Available payment methods may vary depending on the order, payment provider, transaction, and other applicable conditions. The payment methods available to you will be displayed during checkout.

2. Credit and Debit Cards

We may accept eligible credit and debit cards issued through supported payment networks, which may include:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Diners Club

  • Discover

The availability of a particular card network is subject to the payment methods displayed at checkout and authorization by the applicable card issuer or payment processor.

You must be authorized to use the payment method submitted for an order.

3. Payment Authorization

When you submit an order, the applicable payment provider may request authorization from your card issuer or financial institution.

A payment may be declined, delayed, reversed, or require additional verification for reasons including:

  • Insufficient available funds or credit

  • Incorrect payment information

  • Card or account restrictions

  • Issuer or processor security controls

  • Fraud-prevention screening

  • Additional verification requirements

  • Technical or processing issues

If payment cannot be successfully authorized or verified, we may be unable to complete or may cancel the affected order.

If an order is cancelled after a payment has been successfully captured, any refund properly due will be handled according to our Refund Policy.

4. Payment Security

Payment information is processed through Shopify and/or applicable third-party payment processors and service providers using their respective security and payment-processing controls.

We do not ask customers to send complete credit or debit card numbers, security codes, passwords, or other sensitive payment credentials by email, text message, or ordinary customer-service communication.

Please never email your full card number or card security code to us.

For your protection, payment information should be entered only through the secure checkout or other payment interface specifically provided for the transaction.

Additional information about how personal information may be handled is available in our Privacy Policy.

5. Taxes

Applicable sales taxes and other legally required charges are collected at checkout when required by applicable law.

The applicable tax amount and final order total will be shown before you complete the purchase.

6. Order Cancellation and Payment Reversals

You may request cancellation of an order before it has shipped.

Because orders may be processed quickly, please contact us as soon as possible if you need to request a cancellation.

Once an order has shipped, cancellation is no longer available through the cancellation process. Any applicable return, exchange, or refund will be handled according to our Refund Policy.

In some circumstances, a payment authorization may be released or reversed automatically by the payment provider if an order is not completed or is cancelled. The timing of such a release depends on the applicable financial institution or payment provider.

7. Refunds

Approved refunds are issued to the original payment method used for the transaction, unless applicable law or the payment provider requires another method.

After we issue an approved refund, the payment provider, card issuer, or financial institution may require additional processing time before the funds appear in your account.

Please generally allow 5–10 business days after the refund is issued for the refund to appear, although actual timing may vary by payment provider or financial institution.

For complete information about return eligibility, exchanges, cancellations, and refunds, please refer to our Refund Policy.

8. Payment-Related Questions

If you experience a payment problem or believe there is an issue with a charge, please contact us with your order information.

For security reasons, please do not include your full payment card number, card security code, account password, or other sensitive payment credentials in your message.

9. Contact Us

For questions about payment methods, checkout, payment authorization, refunds, or payment-related issues, please contact us:

Store: Crocktore
Website: crocktore.shop
Email: support@crocktore.shop
Phone: (907) 568-3417
Business & Return Address:
3243 Montclaire Court
Anchorage, AK 99503
United States

Customer Care Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Anchorage