Contact Us

Customer Care

We are here to help with questions about products, orders, payments, shipping, tracking, returns, exchanges, refunds, cancellations, and privacy-related requests.

For questions about a specific order, please include your order number so we can locate the relevant information more efficiently.

For your security, please do not send your full credit or debit card number, card security code, account password, or other sensitive payment credentials by email or phone.

Customer Care Hours

Our customer care team is available:

Monday–Friday
9:00 AM–5:00 PM
America/Anchorage

Messages received outside these hours will generally be reviewed during the next available customer-care period.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible before the order has shipped.

Once an order has been dispatched, cancellation is no longer available through the cancellation process. Any applicable return, exchange, or refund will be handled according to our Refund Policy.

Contact Information

Store: Crocktore
Website: crocktore.shop
Email: support@crocktore.shop
Phone: (907) 568-3417

Business & Return Address:
3243 Montclaire Court
Anchorage, AK 99503
United States

Please contact us before sending a return. We will provide the applicable return instructions and shipping information for your order.

What Can We Help With?

You can contact us about:

• Product information and specifications

• Order status and order questions

• Shipping and tracking

• Delivery concerns

• Payment and checkout issues

• Order cancellations

• Returns and exchanges

• Refunds

• Damaged, defective, incorrect, or incomplete orders

• Privacy-related requests

We aim to provide clear and timely assistance during our stated customer-care hours.