Refund Policy

Our 30-Day Return & Exchange Window

Eligible purchases may be returned or exchanged within 30 days of delivery. For eligible items, you may request a return or exchange if you have changed your mind, without needing to provide a specific reason.

The 30-day period begins on the date the order is delivered.

To start a return or exchange, please contact our customer care team before sending anything back. We will provide the applicable return instructions and, when required, a prepaid return shipping label.

Return Shipping

For an eligible change-of-mind return, we provide a prepaid return shipping label and cover the cost of that return.

We also cover return shipping for orders involving a damaged, defective, incorrect, or incomplete item.

Please do not send a return to our address without first contacting customer care and receiving return instructions. This helps us ensure that your return is properly identified and processed.

Return Conditions & Exclusions

For a change-of-mind return, the item should be returned in its original condition, with its original packaging, included parts, accessories, and other supplied materials where reasonably possible. Proof of purchase or order information may also be requested.

The following items are generally not eligible for change-of-mind returns:

  • Custom-made or personalized products

  • Clearance or Final Sale items

  • Gift cards

  • Opened items that cannot reasonably be returned for hygiene or health-protection reasons

These exclusions apply only to discretionary change-of-mind returns. They do not limit any rights or remedies that may apply when an item arrives damaged, defective, incorrect, or incomplete.

Exchanges

If you request an exchange for an eligible item, we will review the request and provide return instructions.

Once the returned item has been received and reviewed, we will arrange the approved replacement, subject to product availability.

If the requested replacement is unavailable, we may provide an appropriate refund or other available resolution.

Refunds

For an approved refund, we will issue the refund to the original payment method after the returned item has been received and reviewed.

Once we issue the refund, your payment provider or financial institution may require additional time to post the funds to your account. In general, please allow 5–10 business days after the refund is issued for the funds to appear.

If you do not see the refund after this period, please contact your payment provider first and then contact us if further assistance is needed.

Damaged, Defective, Incorrect, or Incomplete Orders

Please contact us as soon as reasonably possible if your order:

  • Arrives damaged

  • Has a manufacturing or product defect

  • Contains the wrong item

  • Is missing an item or component

  • Does not match the item ordered

Please provide your order information and, where applicable, clear photographs or other information that can help us review the issue.

For confirmed quality or fulfillment issues, we cover the applicable return shipping cost and will work with you on an appropriate replacement, refund, or other resolution.

Order Cancellation

You may request cancellation of an order before it has shipped.

Once an order has been shipped, it can no longer be cancelled through the cancellation process. You may instead use the return or exchange process described in this Refund Policy, if the order is eligible.

Because orders may be processed quickly, please contact us as soon as possible if you need to request a cancellation.

Contact Us

If you have questions about a return, exchange, refund, cancellation, or an issue with your order, please contact our customer care team.

Store: Crocktore
Website: crocktore.shop
Email: support@crocktore.shop
Phone: (907) 568-3417
Business & Return Address:
3243 Montclaire Court
Anchorage, AK 99503
United States

Customer Care Hours:
Monday–Friday, 9:00 AM–5:00 PM
America/Anchorage

Please contact us before sending a return so that we can provide the correct return instructions and shipping information.